Terms and Conditions Shell66 – Complete Usage Guidelines for Malaysia's Online Casino Platform

1 shell66 General Terms of Use

Welcome to shell66. This online casino platform is operated by a registered company and functions under a valid licence. This Terms and Conditions document sets out the rules of use that are binding on all users who access or use any part of the shell66 platform, including the website, mobile app, and all related services.

By registering an account or continuing to use the shell66 platform, you expressly acknowledge that you have read, understood and agreed to be bound by all provisions in this document. If you do not agree with any part of these terms, you are not permitted to use shell66's services.

Shell66 reserves the right to update, modify, or replace any part of these terms at any time. Notification of changes will be displayed on the platform and the last updated date will be revised at the top of this document. Continued use of the platform after changes are published is deemed acceptance of the amended terms.

2 Member Eligibility

To register and use shell66 services, you must meet all of the following eligibility requirements without exception:

• Must be at least 21 years of age at the time of registration. shell66 does not accept underage members under any circumstances.
• Must have full legal capacity to enter into a binding contract under Malaysian law.
• Not appearing on any list of individuals prohibited or sanctioned by any relevant authority.
• Not a citizen or permanent resident of a region or country where the use of online casino platforms is prohibited.
• Never having had a shell66 account previously closed due to fraud, breach of terms, or other misconduct.

Shell66 conducts periodic eligibility checks through its Know Your Customer (KYC) process. Members who fail to submit the required identity verification documents within the stipulated timeframe may face temporary restrictions on deposit and withdrawal functions.

3 Registration & Account Management

Each individual is only permitted to register one account with shell66. Holding more than one active account is a violation of these terms and will result in the closure of all associated accounts and the freezing of all existing balances.

During registration, you are required to provide accurate, complete, and current information. The information you need to provide includes:

• Full name as shown on your identification document (MyKad or passport)
• An active Malaysian mobile number capable of receiving OTP
• A valid and active email address
• Exact date of birth for age verification
• A strong and unique password for your shell66 account

You are solely responsible for maintaining the confidentiality of your shell66 account password. All activity occurring under your account is your responsibility, whether or not you are aware of it. If you suspect your account has been accessed without authorisation, contact shell66 support immediately.

4 Deposits & Payments

Shell66 accepts deposits in Malaysian Ringgit (MYR) only, via supported payment methods. All deposits must be made from a bank account or digital wallet registered in your own name.

• Minimum deposit is MYR 10 for most payment methods
• DuitNow, Touch 'n Go eWallet, GrabPay and Boost are processed in under 30 seconds
• FPX internet banking deposits typically take 1 to 3 minutes
• Direct bank transfers require a receipt upload and take between 30 minutes and 2 hours
• Shell66 does not charge any processing fees for deposits

Shell66 reserves the right to request additional verification for deposits that exceed certain limits or are deemed unusual based on a member's transaction profile. This is part of the strict security and anti-money laundering measures we enforce.

5 Fund Withdrawal

Members who have completed the KYC process may submit a withdrawal request at any time, provided the following conditions are met. Withdrawals are only processed to a bank account or digital wallet registered under the same name as the shell66 account.

• KYC identity verification must be fully completed before your first withdrawal
• Any remaining bonus balance still within the wagering period cannot be withdrawn until the wagering requirement is met
• The minimum withdrawal amount is MYR 50 for most methods
• Standard member withdrawals are processed within 1 to 3 hours on working days
• VIP members enjoy faster withdrawal processing, with priority handling within 30 minutes
• Daily withdrawal limits vary according to your VIP membership tier

Shell66 reserves the right to suspend or hold withdrawals if there are signs of fraudulent activity, a terms violation, or transactions requiring further investigation. In such cases, our team will contact you via email or live chat to resolve the matter as quickly as possible.

6 Bonuses & Promotions

All bonuses and promotions offered by shell66 are subject to the specific terms stated alongside each offer. These terms form part of these general terms and must be fully complied with.

• Every bonus carries a wagering (rollover) requirement that must be met before a withdrawal is permitted
• Bonuses may only be claimed once per promotion unless otherwise stated
• Shell66 reserves the right to void a bonus if abuse or fraud is detected
• Accounts registered with false information are not eligible to receive any bonuses
• Any bonus value already used in gameplay will not be refunded if the account is closed due to a terms violation
• Some games may not contribute, or may contribute at a different percentage, toward bonus wagering requirements

All decisions relating to bonus disputes are final under the full discretion of shell66. Members who are dissatisfied with any bonus-related decision may contact the customer support team for further clarification.

7 Game Rules

All games available on the shell66 platform use a Random Number Generator (RNG) that has been certified by an independent audit body. This ensures that the outcome of every game is fair, unbiased, and cannot be manipulated by any party.

• Players must comply with all individual game rules displayed within each game
• The use of bots, automated software, or any third-party tools to play is strictly prohibited
• Any attempt to exploit bugs or system vulnerabilities must be reported to shell66 support and must not be exploited
• Winnings generated from technical glitches or system errors are void and will not be processed
• Shell66 reserves the right to void any bet or game session suspected of involving fraud or manipulation

In the event of a dispute regarding game outcomes, shell66 server logs serve as the definitive reference. Live Casino game recordings are also retained as additional evidence for fair and transparent dispute resolution.

8 Account Security

The security of your account is a shared priority between shell66 and you as a member. shell66 provides high-grade security infrastructure, but there are responsibilities you must also fulfil on your end.

• Never share your shell66 account password with anyone, including family members
• Enable two-factor authentication (2FA) available in your account settings
• Use a unique, strong password — a combination of uppercase letters, lowercase letters, numbers and symbols
• Log out of your account after every session, especially when using a shared device
• Do not access your shell66 account over public WiFi without VPN protection
• Report any suspicious account activity to our support team immediately

9 Account Suspension & Closure

Shell66 reserves the right to suspend or close any member's account without prior notice where there is reasonable cause to do so. This action may be taken for the following reasons:

• Violation of any provision in this Terms and Conditions document
• Submission of false information or identity fraud during registration or the KYC process
• Bonus abuse or unauthorized exploitation of promotions
• Use of automated software, bots, or unauthorized methods in gameplay
• Detection of money laundering activity or funds from an illegitimate source
• Attempting to open multiple accounts to evade imposed restrictions

Members may also request account closure at any time through shell66 customer support. Prior to closure, all outstanding bonus wagering requirements will be forfeited and any remaining bonus balance will be cancelled. Valid cash balances will be processed for withdrawal through the standard procedure once the final review is completed.

10 Liability Limits

Shell66 provides this platform on an "as is" and "as available" basis. While we make every effort to ensure the platform runs without interruption, we cannot guarantee uninterrupted availability under all circumstances.

• Shell66 is not responsible for any losses arising from technical disruptions beyond our control
• We are not liable for losses resulting from internet connectivity failures on the user's end
• Shell66 is not liable for financial losses resulting from legitimate game outcomes
• Shell66's maximum liability under any circumstances is limited to the amount deposited by the member in question

11 Terms and Conditions Amendment

Shell66 reserves the right to update, amend, or replace these terms and conditions at any time in response to operational requirements, legal changes, or platform improvements. Each amendment takes effect immediately upon publication on the platform.

Members will be notified of important changes via in-platform notifications or their registered email. It is your responsibility to review this Terms and Conditions page periodically to stay informed of the current version in effect.

Your continued use of the shell66 platform after any amendments to these terms constitutes your acceptance of the updated terms. If you disagree with the changes made, you have the right to close your account.

12 Contact Us

If you have any questions, concerns or need clarification on any part of these Terms and Conditions, the shell66 support team is available to assist you 24 hours a day, 7 days a week.

• Live Chat: Available directly within the shell66 platform – the fastest way to get a response
• Support Email: [email protected] (response within 2–4 hours)
• Support Languages: Bahasa Melayu, Mandarin and English

For account-related enquiries, please have your shell66 account number ready to speed up the assistance process. Our team is trained to handle enquiries in all three languages efficiently and professionally.